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Support and Help

Getting Help​

Need assistance with MDV? We're here to help! Here are the best ways to get support:

Contact Methods​

Email Support​

Primary Contact: mdv@cmd.ndm.ox.ac.uk

Use email for:

  • General questions about MDV functionality
  • Technical support requests
  • Feature requests and suggestions
  • Account and access issues

GitHub Issues​

Repository: https://github.com/Taylor-CCB-Group/MDV/issues

Use GitHub for:

  • Bug reports (please include steps to reproduce)
  • Feature requests with detailed descriptions
  • Technical discussions
  • Community-driven support

Mailing List​

Subscribe: mdv-alerts@maillist.ox.ac.uk

The mailing list provides:

  • Updates about new features
  • Maintenance notifications
  • Community announcements
  • Best practices and tips

Submitting an Issue​

When reporting a bug or requesting help, please include:

  1. Clear Description: What you were trying to do and what happened
  2. Steps to Reproduce: Detailed steps to recreate the issue
  3. Expected Behavior: What you expected to happen
  4. Screenshots: Visual evidence when relevant
  5. System Information: Browser, operating system, file types involved
  6. Data Context: Type and size of data (without sharing sensitive information)

Bug Report Template​

**Issue Summary**
Brief description of the problem

**Steps to Reproduce**
1. Step one
2. Step two
3. Step three

**Expected Behavior**
What should have happened

**Actual Behavior**
What actually happened

**Environment**
- Browser: [e.g. Chrome 91.0]
- Operating System: [e.g. macOS 11.4]
- File type: [e.g. .h5ad, 2.1GB]

**Additional Context**
Any other relevant information

Response Times​

  • Email Support: We aim to respond within 1-2 business days
  • GitHub Issues: Response time varies based on complexity and priority
  • Critical Issues: For urgent problems affecting multiple users, contact us directly via email

Self-Help Resources​

Before contacting support, you might find answers in:

  1. Documentation: Comprehensive guides and references
  2. FAQ: Common questions and solutions
  3. Tutorials: Step-by-step learning materials
  4. Chart Types Guide: Detailed chart documentation

Community Support​

Connect with other MDV users:

  • GitHub Discussions (coming soon)
  • User forums and community channels
  • Share tips and best practices

Professional Support​

For organizations requiring dedicated support, training, or custom implementations:

  • Contact us at mdv@cmd.ndm.ox.ac.uk
  • Mention "Professional Support" in your subject line
  • Include details about your organization and specific needs

Contributing​

Want to help improve MDV? Check out our GitHub Repository to learn about:

  • Contributing code
  • Documentation improvements
  • Community involvement